1win Rules and Regulations in India

All individuals who access the 1win platform in India are bound by the general terms and conditions upon registration and continued use of the services. The platform reserves the legal right to amend, update, or replace these terms at any time, and users are responsible for reviewing changes periodically. Content published on the platform, including odds, text, graphics, and software, is protected under applicable intellectual property laws and may not be reproduced without authorisation. Liability limitations apply in all circumstances where service availability or accuracy of information cannot be guaranteed.

The following points summarise the key general terms applicable to all users:

1. Acceptance of these terms constitutes a legally binding agreement between the user and the platform.
2. Users must be at least 18 years of age to register an account and access any services.
3. Each individual is permitted to hold only one registered account on the platform.
4. The platform reserves the right to suspend or terminate any account found to be in violation of these terms.
5. Users are responsible for ensuring that online gambling is permitted under the laws applicable in their jurisdiction.
6. All content on the platform is the exclusive property of the operator and is protected by copyright.
7. The operator is not liable for losses arising from technical disruptions, server downtime, or third-party service failures.
8. Users must provide accurate and current personal information during registration and maintain that accuracy over time.
9. Bonuses and promotional offers are subject to separate terms and conditions, which users must read before participation.
10. Continued use of the platform after any amendments to these terms constitutes acceptance of the updated conditions.

Betting services on the 1win platform are available exclusively to registered users who have completed the account verification process and meet the minimum age requirement of 18 years. All bets are accepted at the odds displayed at the time of placement, and the platform retains the right to limit, cancel, or void any bet where errors, technical faults, or rule violations are identified. Minimum and maximum stake limits apply across all event types and betting markets, and these limits may vary depending on the sport, event, or bet type selected. Win and loss calculations are determined in accordance with the official results issued by the relevant governing body for each event.

The following points outline the key general betting rules users should be aware of:

1. Only registered and verified users aged 18 or above are allowed to place bets on the platform.
2. Bets are accepted at the odds valid at the moment of confirmation, not at the time of browsing.
3. Minimum and maximum bet limits are set per event and may differ across sports and betting markets.
4. The platform reserves the right to restrict bet amounts for specific users or events without prior notice.
5. Bets placed on events that are subsequently cancelled or postponed will be governed by the applicable sport-specific rules.
6. In the event of an obvious error in odds, the platform reserves the right to void the affected bets.
7. Accumulator and combination bets are subject to specific calculation rules outlined in the platform's sports betting section.
8. Users may not place bets using funds obtained through unauthorised means or fraudulent activity.
9. Live betting is subject to additional rules, including possible delays in bet acceptance during active play.
10. The official result recognised by the relevant sports authority determines the outcome of all settled bets.

All financial transactions on the 1win platform, including deposits and withdrawals, are processed in accordance with the payment rules established by the operator and the requirements of applicable financial regulations. Users in India may access a range of payment methods, including UPI, bank transfers, and various e-wallets, with minimum and maximum transaction limits applying to each method. Processing times vary depending on the selected payment channel, with deposits typically credited promptly and withdrawals subject to a review period before funds are released. Identity verification in line with Know Your Customer and Anti-Money Laundering requirements must be completed before withdrawal requests are approved.

The following points summarise the key payment policies applicable to all users:

1. All deposits must be made using a payment method registered in the user's own name.
2. The minimum deposit and withdrawal amounts vary by payment method and are displayed at the time of transaction.
3. Withdrawals can only be processed to the same payment method used for the original deposit, where applicable.
4. Users must complete full identity verification before any withdrawal request is processed.
5. The platform does not charge deposit fees, though third-party payment providers may apply their own charges.
6. Withdrawal processing times are subject to internal review and may take up to several business days depending on the method selected.
7. The platform reserves the right to request additional documentation to verify the source of funds before approving a withdrawal.
8. Transactions found to be associated with fraudulent activity may be reversed, and the relevant account suspended pending investigation.
9. Funds deposited into a user account must be used for betting activity and cannot be withdrawn without meeting applicable turnover requirements where bonus funds are involved.
10. The platform is not responsible for delays caused by third-party financial institutions or payment processors.

1win recognises that gambling can pose risks to some users and is committed to promoting responsible participation across all services available on the platform. Users are encouraged to treat betting as a form of entertainment and to set personal limits on the time and money spent on gambling activity. The platform provides a set of tools designed to help users maintain control over their gambling behaviour, including deposit limits, session time reminders, and self-exclusion options. Self-exclusion allows a user to voluntarily restrict access to their account for a defined or indefinite period, during which betting and deposit functions are suspended. Users who believe their gambling is becoming difficult to control are advised to make use of these tools proactively and to seek external support if needed. The platform strictly prohibits access to gambling services by individuals under the age of 18 and takes active steps to prevent underage participation. Any user identified as showing signs of problem gambling may have access to certain features restricted at the operator’s discretion in the interest of player welfare.

The following organisations provide gambling support and assistance in India:

• iCall, a mental health helpline operated by the Tata Institute of Social Sciences, offering counselling for behavioural concerns including gambling;
• Vandrevala Foundation, which operates a 24-hour helpline providing free mental health support across India;
• NIMHANS (National Institute of Mental Health and Neuro Sciences), Bengaluru, which offers clinical support for addiction-related disorders;
• Gamblers Anonymous India, a fellowship organisation supporting individuals with gambling-related difficulties;
• iGaming India Responsible Gambling Initiative, which provides guidance and self-help resources for online gambling users.

1win maintains a strict Anti-Money Laundering policy in line with internationally recognised standards and applicable regulatory obligations. The platform is committed to ensuring that its services are not used to facilitate money laundering, terrorist financing, or any other form of financial crime. All users are required to complete identity verification as part of the Know Your Customer process before accessing withdrawal services or higher transaction limits. The platform continuously monitors account activity for patterns that may indicate suspicious or unusual financial behaviour, including irregular deposit volumes, rapid fund cycling, or transactions that lack a clear gambling purpose. Where suspicious activity is identified, the platform reserves the right to freeze funds, restrict account access, and report the matter to relevant authorities in accordance with its legal obligations. Failure to provide satisfactory identity documentation or source-of-funds evidence when requested may result in permanent account closure and the retention of funds pending regulatory review. All users are expected to cooperate fully with any compliance checks initiated by the platform.

The 1win platform collects personal information from users as part of the registration and verification process, including full name, date of birth, contact details, and government-issued identification documents. This information is used to verify user identity, process financial transactions, comply with legal obligations, and deliver the services requested by the user. The platform also collects technical data, such as IP addresses, device identifiers, and browsing behaviour within the platform, to ensure security and improve service quality. All personal data is stored using industry-standard security protocols and is accessible only to authorised personnel and third-party service providers who are bound by confidentiality obligations. Users have the right to request access to the personal data held about them, request corrections to inaccurate information, and in certain circumstances, request the deletion of their data. The platform does not sell or share personal information with unaffiliated third parties for marketing purposes without explicit user consent. Data may be shared with regulatory authorities, law enforcement agencies, or financial institutions where required by applicable law. The platform’s data protection practices are designed to align with recognised international standards for personal data security and user privacy rights.

The 1win platform employs a comprehensive set of technical and organisational measures to protect user accounts, personal data, and financial transactions from unauthorised access, misuse, or loss. All users are advised to maintain the confidentiality of their login credentials and to report any suspected unauthorised access to their account immediately. The following security measures are in place across the platform:

• SSL (Secure Socket Layer) encryption is applied to all data transmitted between the user’s device and the platform’s servers;
• Two-factor authentication is available to users as an additional layer of account access protection;
• Automated systems monitor account activity continuously to detect and flag irregular or potentially fraudulent behaviour;
• Strict access controls ensure that sensitive user data is available only to authorised internal personnel on a need-to-know basis;
• Regular security audits and system assessments are conducted to identify and address potential vulnerabilities in the platform infrastructure.