Responsible Gaming

Gambling carries an inherent risk of financial loss. Every session, regardless of experience or strategy, can result in losing money. Approaching gambling with clear boundaries and a calm mindset is the foundation of responsible play.

1win encourages all players to treat gambling as a form of entertainment, not as a source of income. Keeping your betting activity within personal and financial limits helps preserve both your wellbeing and your enjoyment of the platform.

Key Principles to Follow

• Set a fixed budget before each session and never exceed it;
• Play with money you can afford to lose, separate from essential expenses;
• Treat losses as part of the experience, not as debts to recover;
• Take regular breaks to avoid prolonged or impulsive sessions;
• Avoid gambling under the influence of stress, alcohol, or emotional distress;
• Use the responsible gaming tools available in your account settings to enforce personal limits;
• Keep track of the time and money spent on gambling activities;
• Do not borrow money to fund gambling sessions.

Gambling addiction is a recognised condition that can develop gradually and affect anyone. Being aware of the warning signs is the first step toward seeking appropriate help and regaining control.

The following indicators may suggest that gambling has become problematic:

• Spending more money or time on gambling than originally intended;
• Feeling a persistent urge to increase bet amounts to experience the same level of excitement;
• Attempting to recover financial losses through further gambling;
• Feeling restless, irritable, or anxious when not gambling;
• Neglecting work, studies, family, or social obligations due to gambling;
• Concealing gambling habits from close friends or family members;
• Continuing to gamble despite repeated financial difficulties or emotional distress;
• Relying on others to cover financial problems caused by gambling;
• Failed attempts to reduce or stop gambling without success;
• Using gambling as a way to escape stress, anxiety, or personal problems.

Addiction to gambling is a serious condition, and addressing it requires practical steps and consistent effort. 1win provides tools and guidance to help players take control of their habits and protect their wellbeing.

The following recommendations can help prevent or manage problematic gambling behaviour:

• Use the deposit and betting limit tools available in your account to cap your daily, weekly, or monthly spending;
• Activate the self-exclusion feature to temporarily or permanently restrict access to the platform;
• Set session time reminders to track how long you have been playing;
• Take regular breaks from gambling, even when sessions feel positive;
• Speak openly with a trusted person, such as a friend or family member, about your gambling habits;
• Seek professional counselling from a licensed therapist who specialises in behavioural addiction;
• Avoid environments or situations that trigger the urge to gamble;
• Replace gambling sessions with alternative activities that provide mental engagement or relaxation;
• Monitor your bank statements regularly to assess the financial impact of your gambling activity;
• Contact the 1win support team to request account restrictions or assistance at any time.

Professional support is available for anyone struggling with gambling addiction in India. Reaching out to a qualified organisation is a constructive step toward recovery and regaining control over your life.

The following organisations provide guidance and support for gambling addiction:

• iCall (iCall Psychological Services, TISS): A professional counselling helpline operating across India, reachable at +91-9152987821, offering support for behavioural and mental health concerns including addiction;
• Vandrevala Foundation: A 24/7 mental health helpline available across India at 1860-2662-345 or +91-1800-2333-330, providing confidential support for addiction and emotional distress;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A premier institution in Bengaluru offering specialised treatment programmes for behavioural addictions, reachable at +91-80-46110007;
• Alcoholics Anonymous India (with Gamblers Anonymous groups): Peer support groups active in major Indian cities providing community-based recovery support for addictive behaviours;
• Parivarthan Counselling and Training Institute: A Bengaluru-based counselling centre offering support for compulsive behaviours, reachable at +91-7676602602.

Players who are concerned about their gambling habits or require account restrictions can reach the 1win support team at any time. The support team is available to assist with applying limits, activating self-exclusion, or providing guidance on responsible gaming tools.

The following channels are available to contact 1win support:

• Live Chat: Accessible directly on the 1win website and mobile application, available around the clock;
• Email: Players can submit a detailed request to the official support email address listed in the Help section of the platform;
• Support Form: A dedicated contact form available on the 1win website for submitting account-related requests, including responsible gaming concerns.